Modern Health did away with an error-prone, manual verification process in exchange for a tech-first solution
As a comprehensive global mental health solution, Modern Health saw the need to scale their provider network to meet the demands of today’s mental health crisis. Looking forward to large growth goals, they found themselves needing technology that could scale—without errors. Their existing solution’s rigidity wasn’t going to cut it, since their verification process was mainly manual and prone to errors.
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Modern Health began their search for more robust technology that could increase efficiency across the board, from back office operations to external, provider-facing processes. Since their provider network is imperative to their success, Modern Health looked to Verifiable because of their tech-first approach. With Verifiable’s platform, Modern Health discovered automated primary source verifications and monitoring that was API-driven—letting them onboard providers efficiently with reliable data.
Furthermore, Verifiable’s subject matter expertise on provider credentialing was something “we couldn’t get from another vendor,” said Hannah Clauson, Chief of Staff at Modern Health. “Whenever we roll out a new service or feature related to our provider network, they’re the first ones we contact.”
When Modern Health first approached Verifiable, their primary focus was narrow and centered on license verification and monitoring for a limited set of providers. However, in just one year, Verifiable has quickly become core to Modern Health’s overall provider network infrastructure. As a result, they’ve moved beyond simple data management.
Thanks to Verifiable’s integrations and transparent approach to credentialing data, Modern Health is able to identify opportunities for increased efficiency and make their credentialing more robust. So far, Modern Health has decreased the time between application to onboarding and increased efficiency in their back office, all while innovating and offering new services.
With Verifiable, Modern Health directly improved workflows and provider experience so much so that their NPS ratings related to a clinician’s onboarding experience increased. Verifiable successfully streamlined operations from initial onboarding to application, and as a result, Modern Health leadership saw a significant reduction in internal questions related to credentialing, freeing up valuable time.
Pre-screening is now seamless, while data management is easier and more maintainable because of a single source of truth. However, it’s the state of their overall compliance program that speaks most to the success of Modern Health’s partnership with Verifiable. With Verifiable’s guidance and leadership, Modern Health developed their own credentialing process with a board, packets, and policies/procedures, all while rolling out new services thanks to shorter verification times.