Modern Health Improved Provider Experience with a Modern Credentialing Approach

Modern Health did away with an error-prone, manual verification process in exchange for a tech-first solution

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The Problem

As a comprehensive global mental health solution, Modern Health saw the need to scale their provider network to meet the demands of today’s mental health crisis. Looking forward to large growth goals, they found themselves needing technology that could scale—without errors. Their existing solution’s rigidity wasn’t going to cut it, since their verification process was mainly manual and prone to errors.

photo of Hannah Clauson
Hannah Clauson
Chief of Staff, Operations 
Modern Health
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When assessing vendors, Verifiable was far and away the best option to support our needs.
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Why Verifiable

Modern Health began their search for more robust technology that could increase efficiency across the board, from back office operations to external, provider-facing processes. Since their provider network is imperative to their success, Modern Health looked to Verifiable because of their tech-first approach. With Verifiable’s platform, Modern Health discovered automated primary source verifications and monitoring that was API-driven—letting them onboard providers efficiently with reliable data.  

Furthermore, Verifiable’s subject matter expertise on provider credentialing was something “we couldn’t get from another vendor,” said Hannah Clauson, Chief of Staff at Modern Health. “Whenever we roll out a new service or feature related to our provider network, they’re the first ones we contact.”

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The Solution

When Modern Health first approached Verifiable, their primary focus was narrow and centered on license verification and monitoring for a limited set of providers. However, in just one year, Verifiable has quickly become core to Modern Health’s overall provider network infrastructure. As a result, they’ve moved beyond simple data management.

Thanks to Verifiable’s integrations and transparent approach to credentialing data, Modern Health is able to identify opportunities for increased efficiency and make their credentialing more robust. So far, Modern Health has decreased the time between application to onboarding and increased efficiency in their back office, all while innovating and offering new services.

photo of Hannah Clauson
Hannah Clauson
Chief of Staff, Operations 
Modern Health
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We started with license verifications and monitoring for a limited set of providers, but after just one year, Verifiable has become core to our overall provider network infrastructure.
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The Results

With Verifiable, Modern Health directly improved workflows and provider experience so much so that their NPS ratings related to a clinician’s onboarding experience increased. Verifiable successfully streamlined operations from initial onboarding to application, and as a result, Modern Health leadership saw a significant reduction in internal questions related to credentialing, freeing up valuable time. 

Pre-screening is now seamless, while data management is easier and more maintainable because of a single source of truth. However, it’s the state of their overall compliance program that speaks most to the success of Modern Health’s partnership with Verifiable. With Verifiable’s guidance and leadership, Modern Health developed their own credentialing process with a board,  packets, and policies/procedures, all while rolling out new services thanks to shorter verification times.

photo of Hannah Clauson
Hannah Clauson
Chief of Staff, Operations 
Modern Health
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[My experience with Verifiable has been] amazing. They deliver on what they’re actually selling, which has been an absolute delight. They have the technology they say they have, and they partner with their customers to ensure success.

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