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How Access TeleCare Achieved 3x Faster Provider Onboarding
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About Access Telecare
Access TeleCare is the largest provider of acute specialty telemedicine, dedicated to providing timely, high-quality access to specialty patient care. As a Joint Commission accredited organization, they partner with hospitals nationwide, offering robust telemedicine solutions that require a highly vetted and rapidly deployable network of physicians.
To realize their mission of improving patient lives by providing timely access to care, Access TeleCare aims to deliver and delight by creating a seamless process to onboard, credential, and license providers that is physician friendly and delivers a great experience to their clients.
The Challenge
Before Verifiable, Access TeleCare’s onboarding process for credentialing, licensing, and enrollment process was a significant bottleneck. Their immediate goals were to reduce turnaround times and get providers in the door at a quicker rate without sacrificing accuracy or quality.
While there were several platforms out there that solved for hospital credentialing, Access TeleCare needed a platform that supported credentialing and licensing from the medical groups aspect. They found the telemedicine industry lacked a holistic platform built to streamline these processes for the flexibility and scale of a multispecialty physician group.
The Solution
Given these challenges, Access TeleCare needed a platform that could drive scalability and efficiency, adapt to the complex needs of a large-scale telemedicine provider, and seamlessly integrate with their existing Salesforce environment. Verifiable’s deep Salesforce integration and inherent flexibility made it stand out immediately.
After all credentials are validated and cleared, the Access TeleCare team leveraged Verifiable’s one-click exportable credentialing packets, which transformed their process of manually attaching 250+ pages per provider with a single touch of the button. This clean, structured packet helped Access TeleCare provide a clear audit trail and ensure full compliance with The Joint Commission standards—all while dramatically reducing turnaround time.
This flexibility allowed us to reduce turnaround times by 67%—onboarding providers 3x faster—which is priceless for ensuring our clients get the acute specialty care coverage they need
The Results
A Transformation in Speed, Efficiency, and Satisfaction
The impact of implementing Verifiable was profound, delivering significant improvements across the board with regards to speed, operational efficiency, retention, client trust, and compliance.
By getting providers credentialed and to the bedside faster, Access TeleCare could protect revenue, secure critical care coverage for clients in time-sensitive situations, and solidify its position as a market leader in acute specialty telemedicine.
Why it matters | |
|---|---|
3x Faster Provider Onboarding Time | Improving turnaround times means that providers can offer timelier access to care and bring in revenue sooner. |
70% Increase in Operational Efficiency | Automation of key processes allowed Access TeleCare to improve its operational efficiency by 70% while maintaining high output, supporting provider growth, and not increasing overhead spend. |
10x Faster License Verification | Licensing is such a critical piece in telemedicine because they continuously need providers licensed in new states for growth. |
95% Employee retention rate | Investing in automation innovation with Verifiable led to the reduction in manual, repetitive, stressful work, and thereby reduced employee burnout too. The significant boost in employee satisfaction means that employee turnover reduced to single digits. |
Stronger Client Trust | Leveraging continuous license monitoring to identify issues that their clients can’t catch manually and quickly act on them helped foster client relationships |
Enhanced Compliance | Automated primary source verifications, transparent reporting, and continuous license monitoring help improve Access TeleCare’s security posture by ensuring they stay compliant with Joint Commission standards. |
Conclusion
The partnership between Access TeleCare and Verifiable demonstrates the transformative power of a modern, automated credentialing platform. By moving away from manual, inefficient systems, Access TeleCare not only solved its core operational challenges but also created a more scalable, compliant, and satisfying work environment. The result is faster access to critical patient care and a stronger foundation for future growth.